Terms And Conditions For Customers/ Students
- You certify that all provided information Via App/ Website or Otherwise including gender of student, no of student, address, ID proof etc are correct to best of your knowledge.
- You understand that Qriyo is a home tutoring marketplace and will facilitate the finding of a quality home tutor for your child.
- You understand that there is a non-refundable Qriyo registration charges that allows your participation in this marketplace.
- Qriyo Registration Charges holds valid for active users, in case you do not take any classes for period of 6 months ( 180 Days ), registration will become invalid.
- In consideration of the home tuition provided by the tutor, you agree to pay a predefined amount to the tutor deposited in your E-wallet in advance.
- You agree to top up your electronic wallet setup in Qriyo with the amount predefined for booked tuition sessions, before the commencement of classes.
- You allow Qriyo to cause the transfer to happen from your aforesaid wallet to the tutor's account. When classes are completed.
- You understand that, to the extent possible, Qriyo will facilitate finding a tutor that best suit your requirement but it does not guarantee any success of any kind in any examination or test that your child may undertake.
- You understand that for the tutoring services you are liable to pay taxes as applicable.
- You understand that in the case where the tutor fails to deliver all or part of the scheduled tuitions, Qriyo will facilitate finding a replacement tutor for your child within a reasonable period of time. In case Qriyo is not able to find replacement tutor for your child within 7 working days, it will cause an amount equal to monetary value of the unconsumed classes to be transferred from your wallet to your bank account.
- You understand that home tutors need to be treated with respect and environment conducive to one on one study should be provided.
- You understand that the final decision to choose a particular tutor for your child is yours and yours alone. You explicitly agree to indemnify Qriyo from any harm that may be caused by any advertent or inadvertent actions of the tutor.
- You understand at least one guardian is present in the house during course of classes.
- You will use Qriyo in app chat and call to get in touch with tutor, every conversation and conversation with Qriyo will be recorded for safety purpose.
- Any direct communication or arrangement with tutor regarding fees is prohibited. You understand that it violates contract between you and Qriyo. Tuitions will be discontinued and amount will not be refunded in such cases.
- For detailed refund policy please refer : www.qriyo.com/terms-conditions
Terms And Conditions For Tutors
- You understand that Qriyo is a home tutoring marketplace and will facilitate through its platform and other resources in finding students who want home tuitions.
- You authorise Qriyo to collect payment on your behalf in consideration of the home tuition delivered.
- You agree that all the tax liability for this payment is yours.
- You understand and agree that Qriyo will deduct its commission (plus applicable taxes, if any) from the payment received.
- You understand that on the promise of the delivery of home tuition, the student has paid advance amount in their electronic wallet maintained by Qriyo, The amount after deducting Qriyo commission will be transferred to your bank account after class completion.
- You agree to raise an invoice on the parent by clicking on request payment for an amount equal to the price of promised tuitions after completion of classes. You understand that the parent will authorise Qriyo to transfer into your account an amount equal to the invoice floated from his / her electronic wallet.
- In case, there is a dispute between you and the parent regarding the number of tuitions delivered, you agree that Qriyo will be the final arbiter on the issue.
- As a tutor providing home tuitions, you agree to comply with all applicable laws, exercise the same degree of professional competence, care, skill, diligence and prudence as is normally exercised by professionals in the home-tutoring field.
- You may receive information proprietary to Qriyo. You understand and agree that confidential information so received will only be used by you for the benefit of Qriyo and for the purpose of providing tutoring.
- You understand that all Qriyo company property shall be and remain the sole and exclusive property of Qriyo. You will, during the course of providing tuitions, not make, use or permit to be used any of Qriyo company's property except for the benefit of the company.
- You indemnify Qriyo from and against any and all claims, causes of action, and liabilities (including reasonable attorney fees) which arise directly from breach of any applicable law, for your negligent or willful misconduct.
- You understand and agree that the relationship between Qriyo and you will not be considered as an employer and employee relation.
- You understand that the final decision to choose a particular student for tuition is yours and yours alone.
- You understand and agree that you will teach the student if and only if at least one parent is present in the house.
- Any direct communication or arrangement with customer regarding fees is prohibited. You understand that it violates contract between you and Qriyo. You will be removed from platform and you will be liable to pay penalty amount to Qriyo.
- Use of Qriyo App is compulsory, Qriyo holds the right to stop payment in case attendance is not marked, request is not raised via app or app is not installed.
Qriyo Refund Policy
- Advance payment will be refunded if Qriyo is unable to match a tutor within 7 working days.
- Registration fee is non refundable and fee is valid for all active parents. If you have a gap of more than 60 days from your last payment date, your registration becomes invalid. If you have paid partial registration fee
- Tutor for student will only be provided after paying registration fees and partial advance payment.
- In case you change your mind regarding classes after paying advance or do not take a demo within 7 days of matching a tutor, your advance amount will not be refunded, since we have done lot of effort in matching a tutor for you.
- You should be present at demo location once you confirm date and time for demo or first class. In case you reschedule demo class ( First class ) more than twice, we will discontinue your request and payment will not be refunded.
- Classes should commence within 7 days of confirming the tutor after demo class. In case you delay the starting date Qriyo holds the right to discontinue the booking and payment will not be refunded.
- After tutor is confirmed you promise to pay remaining amount for that booking in your electronic wallet within 48 hours. Qriyo holds the right to stop the tuition otherwise and hold the advance payment.
- In case you change your address, class time, gender preference etc after we match the tutor for you then advance will not be refunded. Though we will try to match a suitable tutor for you with revised preferences.
- In case you attempt to directly engage with tutor, pay directly to tutor, connect or communicate with him other then Qriyo chat or Qriyo extension your classes will stop and payment will not be refunded.
- If student/ Customer/ guardian behaviour is not proper with tutor, any communication which is inappropriate or is not directly related to tutoring services will be penalised and amount will not be refunded.